Frequently Asked Questions

Customers who submit orders online will receive an email notification when the order is complete. (Make sure to check your junk/spam folder!) Customers who visit the store in person will receive a completion date and can visit on that day (or shortly afterwards) for pickup.

Yes, we take passport photos for people of any age. Infants need to be awake with their eyes open for their passport photo.

While we can scan and print negatives and slides from developed rolls of film, we are unable to develop film.

As long as the order isn’t complete, you can certainly cancel. You will receive a refund for the amount you initially paid (minus a 2.90% Paypal/Merchant fee).

Gases and particles in Earth’s atmosphere scatter sunlight in all directions. Blue light is scattered more than other colours because it travels as shorter, smaller waves. This is why we see a blue sky most of the time!